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A call to Microsoft about Office 365

After I have spent 2 weeks trying to get a situation with Office 365 straightened out, looks like I finally got that straightened out, and by straightened out I mean they deleted my entire BPOS account and told me all the info stored is gone forever.  Today I needed to call in about another issue.

I thought it might be fun to track how this call goes…

this was on 2/20/2012

1:15 I called the Microsoft online services help desk and selected tech support…

1:30 Have been listening to music for 15 minutes

1:35 No Music, seems I have been disconnected, will call back in

1: 35 called back in, please hold while we connect your call

1:41  Music seems to have gone away again, looks like i was disconnected again, will give it a few more minutes.

1:43 music is back barely, so I guess I am still holding.

1:45 It’s been 30 minutes, still no one has picked up.

1:55 been 40 minutes, still have musac, wondering if anyone of the powers that be as Microsoft ever tries to actually use the systems they put in place

1:58  Someone picked up, great girl, the people up there are always very helpful and nice, obvious they are just stuck in a bad situation, of not really understand how it all works.

2:05 Back on hold, so the problem I having is that my Microsoft Partner account is not tied to my office 365 account for some reason and it says it will expire.

2:21 Technical support couldn’t help me, needed to transfer me to a different department, neither issue is resolved yet, back on hold…more musac.

2:36  I got a nice lady on the phone, she says she can take care of everything, that is what everyone has told me for 2 weeks now…

2:48 Back on hold, they think I may need tech support after all, I am thinking what i need is a straight jacket after the past hour

3:17 Still on hold for techsupport again

3:43  Well it seems I was disconnected, will have to try again tommorow.  That’s 2:30 hours I will never get back.  Ok let me close down these six different sites i needed open for this too.

 2 month later I recieved an email from Microsoft…

here is the exact wording from the email…

“We can create the new revised amendment if we receive the previous information you were requested previously, or if you acquire the new amendment as you have done so before. The reason for this is because we cannot make any changes, or offer a blank MOSA.”

“the previous info you requested previously”…this is why microsoft worries me, I am not sure if they are the leading software company in the world, or a place selling food out of truck…..ya know?

so i replied and attached my email from 2 months ago which contained all the info requested.

“or if you acquire the new amendment as you have done so before. The reason for this is because we cannot make any changes, or offer a blank MOSA.”

so I need a new MOSA (Microsoft Online Services Agreement), but Microsoft can’t provide me a blank one… all i can say is wtf?

4/24/12 update

received an email from Microsoft MPN Solve

“and also to estate that we are not authorized to provide blank MOSA forms.”

so can you tell me where I can get a Microsoft form, perhaps Symantec has them?

“I have reviewed the attachment your provided and forwarded it to them once again. I will await further instructions from them and get back to you. This should not take any longer than 3 business days for them to contact me and for me to follow up with you.”

really 3 business days to answer a simple email?

 4/25 update

“Unfortunately we cannot give out blank MOSA forms to customers or partners”
if you cant give me a blank microsoft form, and you are indeed with microsoft, then where do i get it?
===============
“we require the number of seats that your customer is the Online Service the customer is buying and the number of seats they attained.”
again, if you are microsoft and they purchased this from you, wouldn’t you already know what they have?….not to mention it was on the form i attached earlier, the original MOSA that I sent to you…

 

Paypal

I guess about 20 years ago now I opened my first merchant account through my bank so I could take credit cards.  Over the years dealing with merchant services, online payment gateways, etc. had been a nightmare and PayPal wasn’t an option, to much shenagins’s, yea i used that word.  I am sure most people in the IT business understand, security is always an issue.  I changed yo PayPal a few years ago though, mainly because Ebay, and I have come to really appreciate the simpleness of it as a solution.

Paypal allows me to do my invoicing, buy things easily online without having to use a credit card, create add to cart buttons, and handle many other business transactions.  I would say that that rate is a little higher then it was with a merchant account, but in my opinion, the ease of it far outweighs the extra few tenths of a percent.

I am sure anyone that has or has had a merchant account and tried to use it online can understand my viewpoint.  I remember back when I get my merchant account I had to pay a few grand just to set it up, and then there are fees from the bank, the processor, the online gateway, the shopping cart, and to try to track all of the hands in that pot was a nightmare.

People in the processing business that are friends have tried to argue with me about this, but my best advice is if you are considering or currently using a card processor to take donations, or accept credit cards for other reasons, you should definitely consider Paypal as an option.

I don’t get any money from Paypal for this praise, but if they read it they can feel free to send me a check…

 

Google Chrome

I started using Google Chrome only because I needed a small footprint browser, and it is small and runs fast, so it does the trick.  However I think the real nice thing about Chrome is the apps.

Games, including Angry Birds, productivity apps, learning apps, kids apps, are all free in the chrome store.  I thought it was really cool to find angry birds, but now I have realized from my kids that there are all kinds of cool fun apps on these that you can download and use for free.

Take the time to check it out…

12 Things IT Will Hate About Microsoft Windows 8

Performance Flat-Line – 12 Things IT Will Hate About Microsoft Windows 8.

Wow, imagine that, Microsoft made it more complicated instead of easier, shocking.  Easier is always better, but Microsoft gave that idea up when vista was released.  Every version of the OS, or any Microsoft product, including their licensing structure continues to get harder and more convoluted instead of easier.

Have to wonder what the powers that be at Microsoft are thinking, it’s like watching a car crash in slow motion.