So I get my usual monthly call from a Citrix rep yesterday, along with that i usually get 3 or so emails a week, and I need to share the conversation we had on the phone. Also why I am taking down the clickable links to their products.
I am out going to get a coffee after working all morning on some customer issues and the phone rings. Lady says “hi, I am blah blah with Citrix and I looking for Frank… I said there is no Frank here… she says “Is this Onsight?”, I said yes… Well come to find out the Frank she is referring to is one of my customers, and a close friend, and I had passed his info along to them because he would like one of their products. Let me preface this rant by saying I am a huge fan of Citrix products, particularly their remote support tool.
I proceeded to explain to her that her information was wrong, and it concerns me because after all they are a leader in technology but yet their sales and marketing database is obviously not up to par. Also I asked her please don’t call me customer because I don’t want to bug him with sales calls, and it was certainly not my intention when giving them his info.
So she says… “Geez you business owners just think you are so great!, you say stuff on the phone that you would never say to someone face!”
of course I am like WTF?… (i didn’t actually say the f word)…:)
I said you know what, if your office was around the corner i would walk in to the CEOs office right now and tell them the same thing I am telling you, that you have exceptional products, but your sales and marketing team is horrendous, they bug me constantly, and if you actually had a great new product or a great deal i would never know it because I can’t possibly read all of the shit you bombard me with…!