Remote access tools are amazing, still customers tell me how impressive it is that someone can sit somewhere else and control their entire system remotely. I have tried many different options over the years providing remote support, but by far GoToManage from Citrix is one of the best.
Easy to install on remote computers, you just send the customer to a url you provide and they are setup with unattended access. You can reboot the machine in safe mode, run diagnostics, and connect anytime if the connection drops.
The backend is really what I like though, folders for all machines so they can be grouped by company or category. You can send out a remote tool that will tell you if the device has no antivirus running. Also, it handles all devices, tablets, servers, pc’s, interesting and very intuitive.
It’s not free, but it not expensive either, comes in at around $70.00 a month for 100 devices. Makes it very affordable for small businesses and you can always add more devices.